PKR22 Privacy Policy – How We Collect, Use, and Protect Your Data

1Introduction

This Privacy Policy explains how pkr22 ("we", "us", or "the platform") collects, processes, stores, and protects the personal information of players and visitors who use the pkr22 website and services.

By registering an account on pkr22, you confirm that you have read and understood this Privacy Policy. Your continued use of the platform following any update to this policy indicates acceptance of the revised version. If you do not agree with how pkr22 handles your data, you should not create or continue to use an account.

This policy should be read alongside the pkr22 Terms and Conditions, which govern your overall agreement with the platform. Together, these documents set out the full framework of your relationship with pkr22.

2Data We Collect

pkr22 collects personal data in the following categories. We only collect information that is genuinely necessary for the purposes described in Section 3.

Registration Data

When you create a pkr22 account, you provide: your full name, a Pakistani mobile number, your date of birth, and a chosen username and password. This information is required to establish your account identity and to enable OTP-based security for withdrawals.

Identity Verification Data

Before your first withdrawal, you are required to complete a one-time CNIC identity verification. This involves providing your CNIC number and, in some cases, a photograph of the CNIC document. This data is used solely for the purpose of confirming your identity and is handled through a restricted-access verification process.

Transaction Data

pkr22 maintains records of all deposit and withdrawal transactions associated with your account, including the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer), the date and time, and the transaction reference number. This data is kept for financial record-keeping and fraud prevention purposes.

Gaming Activity Data

Your game history on pkr22 — including bets placed, games played, win and loss records, and bonus activity — is stored as part of your account record. This data is used for account management, VIP tier calculation, dispute resolution, and responsible gaming monitoring.

Device and Technical Data

When you access pkr22, we automatically collect technical information including your IP address, device type, browser type and version, operating system, and session timestamps. This information is used for security monitoring, fraud detection, and platform performance analysis.

3How We Use Your Data

The personal data pkr22 collects is used for the following purposes. We do not use your data for any purpose beyond those listed here.

Where pkr22 uses your mobile number to send promotional SMS notifications, you can opt out at any time by contacting support. Transactional SMS — such as OTP codes for withdrawals — cannot be disabled as they are a security requirement of your account.

4Payments & Identity Verification

pkr22 processes all financial transactions in Pakistani Rupees. When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, your transaction details are shared with the relevant payment provider to enable processing. The data shared is limited to what is strictly required for that transaction — typically your name, mobile number or account number, and the transaction amount.

pkr22 does not store complete payment account credentials. Your JazzCash or Easypaisa number is stored in association with your account solely for the purpose of verifying that withdrawal destinations match your registered identity. This prevents unauthorised redirection of funds.

CNIC Verification

The one-time CNIC verification required before first withdrawal is handled with additional care. Your CNIC number and any supporting documentation submitted are:

• Stored in an access-controlled verification system separate from general account data.
• Accessible only to the verification team, not to general customer support staff.
• Not transmitted to third parties except where a formal fraud investigation requires it.
• Retained for the duration of your account and for a standard post-closure period as required for anti-fraud record-keeping.

5Data Sharing

pkr22 does not sell, rent, or trade your personal data to any third party. Data is shared with external parties only in the following strictly defined circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer partners receive transaction-level data necessary to process your deposits and withdrawals. Each of these partners maintains their own privacy and security standards.
• Fraud prevention services: Where pkr22 identifies or suspects fraudulent activity — including identity fraud, payment fraud, or multi-accounting — relevant account and transaction data may be shared with specialist fraud detection services.
• Technology and infrastructure providers: pkr22 uses third-party hosting, content delivery, and analytics infrastructure. These providers access data only as required to deliver their services and are bound by contractual data protection obligations.
• Legal requirements: Where required by applicable law or in response to a lawful formal request from a competent authority, pkr22 may be required to disclose account or transaction data.

In all cases of data sharing, pkr22 limits the information shared to the minimum necessary for the stated purpose. We do not share gaming activity, bet history, or bonus history with any external party except where required for a fraud investigation or formal legal request.

6Retention Periods

pkr22 retains different categories of data for different periods, based on the purpose for which the data was collected and any applicable legal requirements for financial record-keeping.

• Account and registration data: Retained for the full duration of your active account, plus a post-closure retention period of up to five years for fraud prevention and dispute resolution purposes.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements.
• CNIC verification data: Retained for the duration of your account plus a post-closure period. Where an account is closed due to verified fraud, CNIC data may be retained for longer to prevent re-registration.
• Gaming activity history: Retained for the duration of your active account. Following account closure, gaming history is retained in anonymised or aggregated form for platform analytics purposes only.
• Technical and device data: Retained for up to 12 months for security analysis purposes. Aggregate analytics data derived from this information may be retained for longer in non-identifiable form.

If you request account closure and there is no outstanding balance, active bonus, pending withdrawal, or open dispute, pkr22 will process the closure and begin the data deletion process for non-essential data within a reasonable timeframe.

7Security Measures

pkr22 uses a combination of technical and procedural security measures to protect your personal data from unauthorised access, disclosure, alteration, and loss.

• All data transmitted between your browser and the pkr22 platform is encrypted using standard TLS protocols.
• Data stored on pkr22 servers is encrypted at rest using industry-standard encryption.
• Access to account data by pkr22 staff is role-restricted — customer support staff have access only to the information needed to handle support queries, not to financial verification data or CNIC documents.
• All withdrawal requests trigger OTP verification to your registered Pakistani mobile number, adding a layer of protection beyond password authentication.
• Unusual login activity — such as access from a new device or location — triggers an additional verification step before account access is granted.

No digital system is completely immune to security incidents. If pkr22 becomes aware of a data breach that affects your personal information, we will take prompt remedial action and notify affected users as appropriate.

8Cookies & Tracking

pkr22 uses cookies and local browser storage to provide essential platform functionality and to improve the user experience. The categories of tracking used are as follows:

• Essential cookies: Session authentication cookies that keep you logged in during a session and maintain platform security. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Used to remember your preferred settings — such as language or display preferences — between sessions.
• Analytics cookies: Aggregate, anonymised data collection on page views, session duration, and feature usage patterns. This data is used to understand how the platform is used and to identify areas for improvement. It is not linked to your personal identity.

pkr22 does not use third-party advertising cookies or share browsing behaviour with advertising networks. The data collected through analytics is used solely for internal platform improvement purposes.

Most browsers allow you to manage cookie settings, including blocking certain types of cookies. Note that disabling essential session cookies will prevent you from logging in to your pkr22 account.

9Minors

pkr22 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

The age verification step at registration — requiring a date of birth confirming the user is 18 or over — is the first gate. The CNIC verification required before first withdrawal provides a second layer of age confirmation, as CNIC documents include date of birth.

If pkr22 becomes aware that an account has been registered by or used by a person under the age of 18, the account will be immediately closed and any remaining balance will not be returned. If you are a parent or guardian and believe a minor has registered on pkr22, please contact our support team immediately.

10Your Rights

As a pkr22 account holder, you have the following rights with respect to your personal data:

• Right of access: You can request a summary of the personal data pkr22 holds about you. We will provide this within a reasonable timeframe following a verified request.
• Right to correction: If any personal information in your account is inaccurate, you can update it directly in your account settings or request a correction through support. CNIC data corrections require re-verification.
• Right to deletion: You can request deletion of non-essential personal data — such as marketing preferences or optional profile information. Core account data, transaction records, and verification data are subject to retention requirements and cannot be deleted on request while your account is active or during the post-closure retention period.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional SMS — you can withdraw that consent at any time by contacting support. Withdrawal of consent does not affect processing already carried out before the withdrawal.
• Right to complain: If you believe your data has been handled in a way that does not comply with this Privacy Policy, you should first contact pkr22 support to raise the matter directly.

To exercise any of the above rights, contact the pkr22 support team with your account username and the specific request. We may require you to verify your identity before processing data access or deletion requests.

11Policy Updates

pkr22 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements in how we communicate our data practices.

When a material change is made — such as a new category of data being collected, a new type of data sharing being introduced, or a change to the retention periods described above — pkr22 will notify registered members via SMS to the registered mobile number before the change takes effect.

Minor revisions — such as clarifying existing language without changing the substance of the policy — may be made without advance notification. The "Last updated" date at the top of this page always reflects the most recent revision.

Continued use of the pkr22 platform after a revised policy has been published indicates acceptance of the changes. If you object to a change, you should request account closure before the change takes effect.

12Contact

For any questions or concerns about this Privacy Policy, or to submit a data access, correction, or deletion request, please contact the pkr22 privacy team through the following channel:

Please include your pkr22 username and a clear description of your request in your message. The support team is available 24 hours a day, 7 days a week. Data-related requests may take up to 7 working days to process, depending on the nature and complexity of the request.